FAQs
Find answers to our most frequently asked questions regarding orders, shipping, and our exclusive VIP membership.
If you need further assistance with your gear, our dedicated support team is always ready to help you keep moving forward.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
How long does shipping take?
Most orders are processed within 24 hours and arrive within 3-7 business days.
What is your return policy?
We offer a 30-day window for returns on unworn items in their original packaging.
Are returns free?
VIP members enjoy free return shipping; standard orders may incur a small processing fee.
Can I change my shipping address?
Contact support within 2 hours of ordering to update your delivery details.
Orders
Below are some of are common questions about orders
How can I track my package?
You will receive a tracking link via email as soon as your order leaves our warehouse.
Can I cancel my order?
Orders can be canceled within 1 hour of purchase before they enter fulfillment.
Do you ship internationally?
Yes, we provide tracked international shipping to most major regions.
My order is a gift, can you remove the invoice?
All orders include digital invoices; physical price tags are not included in the box.
Products
Below are some common questions about our products
How do I find my correct size?
Check our comprehensive size guide located on every product page for precise measurements.
Are these shoes suitable for marathons?
Our performance line is engineered for high-mileage support and durability.
How should I clean my gear?
We recommend spot cleaning with a damp cloth and avoiding machine washes to preserve the materials.